DAPPER SOULS
Delivery & Returns
UK delivery
Shipping to the United Kingdom is £3.00 per order, not per pair. Delivery normally takes 3–4 working days from placing your order. We currently deliver to the United Kingdom only.
Each pair costs £7.00: one pair is £10.00 delivered and two single pairs are £17.00 delivered (£14.00 + £3.00). The Christmas 3-Pack is £17.00 plus £3.00 shipping, £20.00 delivered.
If your order is delayed or has not arrived, contact info@dappersouls.com or +44 7518 403458 with your order reference. We remain responsible for the goods until they reach you or someone you nominate to receive them.
14-day returns and return postage
You can cancel an online order without giving a reason. Email info@dappersouls.com within 14 days of receiving your order, then send the items back within a further 14 days. The cancellation period ends 14 days after the day you receive the goods.
Email info@dappersouls.com first and we will confirm the return address. Customers post items back themselves and pay their own return postage. We do not provide prepaid return labels or refund return postage, unless the item is faulty or we sent the wrong item. Include your name, order reference and the items you are returning, and keep proof of posting. You can also notify us by phone or write to our registered office: 29B Keymer Road, Hassocks, BN6 8AB.
Condition of returns
Please return socks unworn where possible. You may inspect the goods as you would in a shop. We may reduce a refund for loss in value caused by handling beyond what is necessary to inspect the goods. Your rights for faulty or misdescribed goods are unaffected.
Refunds
We refund the purchase price and standard outbound delivery charge for a cancelled whole order within 14 days of receiving the return or evidence of posting, whichever is earlier. Refunds go back to the original payment method through PayPal, unless you expressly agree otherwise. We do not charge a refund fee. Your payment provider's processing time may affect when the refund appears in your account.
Faulty or incorrect items
If an item is faulty, damaged or not as described, contact us so we can resolve the issue. This policy does not limit your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Who you are buying from
DAPPER SOULS LTD, registered in England and Wales, company number 16960193. Registered office: 29B Keymer Road, Hassocks, BN6 8AB. Contact info@dappersouls.com or +44 7518 403458.
Looking for a gift? See our Christmas 3-pack or sock gifts for him.